Question 1

What is the minimum order quantity for a custom urban e-bike?

Accepted Answer

It depends on how far your specification moves from the stock build. Standard-specification JB-TDB25 units can start small from European stock — drop-shipped direct to your customer — while full customisation with frame colour, decals, display branding and bespoke packaging starts at a higher volume. Send us your target quantity and we will confirm the threshold for your configuration.

Question 2

Can we sell the JB-TDB25 under our own brand?

Accepted Answer

Yes. White-label is the standard way we work. Your brand goes on the frame decals, the display start-up screen, the saddle, the user manual and the shipping carton.

Question 3

Do you keep stock in Europe, or is every bike built to order?

Accepted Answer

Both routes are open. Standard-specification units are held at our Poland warehouse and shipped within the EU, so you can put bikes on the floor without waiting for a production slot. Fully customised specifications are built to order on the China or Poland line.

Question 4

Why 28" wheels on a city bike?

Accepted Answer

A 28" wheel carries speed better over long, flat urban routes and rolls over broken tarmac and tram rails with less rider effort than a smaller wheel, which matters on the longer commutes typical of Madrid, Lisbon or Valencia. Paired with CST puncture-resistant tyres, it suits riders who measure their trip in kilometres rather than minutes.

Question 5

What range can we put on our own spec sheet?

Accepted Answer

Measured on a full charge, flat road, with an 80 kg rider: 70 km at assist level 5 and up to 150 km at level 1. Your figures will vary with rider weight, terrain, tyre pressure and temperature, so we supply the test conditions alongside the numbers.

Question 6

How much can the bike carry?

Accepted Answer

The MIK HD rear rack is rated to 27 kg, which covers panniers, a child seat or a crate, and the frame accepts a front basket mount for lighter loads. Total load capacity including the rider is 120 kg. Tell us what your customers carry and we will confirm the rack and basket specification.

Question 7

Which certifications and documents do you provide?

Accepted Answer

Programmes are delivered with EN15194 certification and ISO9001 quality-system documentation, together with the technical files, test reports and conformity documents required for EU market entry.

Question 8

Can assembly be moved to Europe?

Accepted Answer

Yes. Orders can be assembled at our Poland facility, which helps reduce exposure to EU anti-dumping duties on China-built e-bikes and shortens the route into European distribution.

Question 9

What does after-sales and spare parts support look like?

Accepted Answer

Each programme ships with a defined spare-part kit covering chains, brake pads, tyres, display units and battery components. Our technical team supports your service network with wiring diagrams, troubleshooting guides and part-number mapping, so your workshop resolves issues without returning whole bikes.

Krok przez rower elektryczny

36V350W

36V15AH

LCD

25KM/H

60KMS

27.5”

Shimano 8

Hydraulic

Suspension

27.5X2.4”